My payment method isn't working or is being declined. Can you help?
If your payment is being declined, please try the following steps:
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Check that your billing postcode matches the one registered with your card.
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Contact your card provider, as they sometimes block transactions for security reasons.
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Ensure there are sufficient funds in your account.
If these steps don’t resolve the issue, please get in touch with us. We can assist by:
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Providing our bank details for a BACS payment,
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Arranging payment over the phone (we use a different card provider for phone payments), or
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Sending you a PayPal invoice.
