Terms & Conditions
Using the Door Mats 4 You Website
Using the Door Mats 4 You website could not be easier - simply select the mat (or mats!) of your choice, add any personalisation or sizing required if available and click the Buy Button to add to the Basket. Select your delivery area, agree to our Terms and then click the Secure Checkout Button.
This will transfer you to a FULLY SECURE 256bit SSL CHECKOUT FORM where you can enter your details, delivery address and payment information. You will then be forwarded to PayPal where you can pay by either Credit or Debit Card or your PayPal account however you DO NOT need a PayPal Account to checkout:
Door Mats 4 You Terms & Conditions
This website, its Terms and Conditions and all contracts placed are governed by and construed in accordance with English law. Anybody who accesses the website from outside the UK is responsible for compliance with their local laws and tax regulations.
By clicking on the "Buy" or "Secure Checkout" buttons to submit your Order in the Checkout, you are offering to purchase goods at the stated price, subject to these Terms and Conditions. If goods are wrongly priced in error we will contact you to confirm that you wish to proceed at the correct price.
All prices are quoted in GBP / Pounds Sterling and are inclusive of VAT at the current rate. Delivery within the mainland UK will be at the rate indicated. Highlands and Islands will attract a surcharge, applied at checkout. For overseas orders, please contact us.
There is a minimum order value for Custom Made to Measure Mats. The minimum order price is 25% of the square metre cost for that mate. For example, if you have selected a mat which is £40.00 per square metre, the minimum cost per item would be £10.00 regardless of size - in other words if you ordered a 25cm x 25cm piece of that mat it would cost you £10.00.
Please allow up to 21 working days from the date of order for traditional custom mats to be made. Ready made and PVC backed coir mats are dispatched within 3 working days. In the event of a delay, we shall aim to inform you as soon as possible. We are not liable for costs incurred by delays caused by the delivery process. For faster turnaround times please contact us.
Should your order be time critical, please contact us at the time of ordering to obtain an actual date of delivery.
A binding Contract is formed only when you receive confirmation from us that your Order has been accepted. You may cancel the order entirely or partially if you discover on receipt that any items ordered are not as described and we shall endeavour to replace those items with others. If we are unable to satisfy you, we shall refund the appropriate costs, once goods are returned to us at your cost.
Regrettably, we are unable to refund any items that have been created to your own specification, including items cut to a required size and/or printed.
- Images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately (like ensuring photographs of products are taken in natural light), we cannot guarantee that your device's display will accurately reflect the actual 'real world' colour of the products. If colour matching or continuity is vital, please contact us before ordering and we will make every effort to assist.
All personal details entered into our Checkout are protected by a 256bit SSL Secure Certificate provided by COMODO - we DO NOT handle any payment details whatsoever, your payment is solely processed by PayPal for your security and total peace of mind. Your payment details are not even seen by us and therefore can NEVER be revealed to any third party even accidentally or via cyber crime.
Payments for telephone transactions will only be accepted by Credit or Debit Card. Full details will be required of the Card, Cardholders Address and Delivery Address. All cardholder details will be kept secure and not revealed by any third party unless required to do so by law. However we strongly advise you to make your payment online using PayPal - YOU DO NOT NEED A PAYPAL ACCOUNT TO BUY FROM US!
From time to time for security reasons we may contact you after you have ordered to confirm your details along with the delivery address - we will NEVER ask for your card details.
All measurements are approximate and are indicative only. Where size is critical we will measure and advise if asked - please be aware of this.
Any details that you enter into our website will be stored by us, for the sole purpose of processing your order and for our own marketing purposes. These details will remain confidential and will NEVER be issued to any third parties unless required to do so by law.
By giving us your email address you consent to us contacting you in the future with relevant offers. WE HATE SPAM... so we will NEVER sell or make available your email address to anyone outside of our company. You can contact us anytime to stop marketing emails being sent or you can remove yourself from our Mailing List by clicking the 'remove' link at the bottom of any mailers sent to you.
We reserve the right to refuse to accept any order without giving any reason for our decision.
We reserve the right not personalise mats with expletives or with anything material we deem may incite hatred of a race, religion or sexual orientation under The Racial and Religious Hatred Act 2006 (c.1).
We do not accept any liability for loss incurred as a result of any order placed whatsoever.
All deliveries must be signed for as part of our proof of delivery system. Proof of ordering is not necessarily proof of delivery.
If an item has been lost or damaged in transit, compensation will have to be pursued directly with the courier service used. We will do all we can to assist with any recovery but will not be liable for any loss.
We can ship goods abroad for an additional shipping fee, please contact us to obtain a quote.
If any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, that provision shall be regarded as having been removed and the remaining provisions shall remain in full force and effect.
These Terms and Conditions may be amended at any time at our sole discretion without notice.
If you require all or any part of these terms and conditions to be explained in further detail, please do not hesitate to contact us and we will go into more detail for you.
Who we are
Our website address is https://www.doormats4you.co.uk
What personal data we collect and why we collect it
Basic Identification & Contact Information
We collect basic information, such as your name and contact details. This information is used to process your order, deliver goods and services to you, process payments and communicate with you about the status of your order.
If you contact us with a comment, question or complain, we may ask for information that identifies you. We need this information to respond in order to you as quickly as possible. Feedback may be used anonymously to improve our services.
If you upload images to the website, such images shall only be used for the purpose of printing the item(s) purchased. From time to time we photograph our products however we never photograph any items of personnel without written permission only wording.
All financial information, including credit card details, are used to obtain payments for goods and services you have purchased from us. This information is never actually received by us. The page where you provide this information is controlled by our service provider, PayPal. Such information is automatically encrypted and later decrypted for use. It never touches our system.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Any details that you enter into our website will be stored by us, for the sole purpose of processing your order and for our own marketing purposes. These details will remain confidential and will never be issued to any third parties unless required to do so by law. We may share your data with our sister companies or other companies if required to help us process data, host our digital channels, process payments, send communications, fulfil orders, or provide us or you with services.
Information volunteered by you for a particular purpose will be used solely for such purpose you have provided it for.
How long we retain your data
At any time you may review or update the personally identifiable information that we hold about you, by contacting us a firstname.lastname@example.org.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We may update this policy from time to time. We'll post the new policy here. This policy was last updated on 23 May 2018.